Active Little Soles Australia, Soft Soled Leather Baby Shoes, Squeaky and Squeaker Shoes for kids, Cute Toddler Shoes and Sandals, OnTray, Baby Banz and Cute Toddler Swimwear

Customer Service

Ordering Online from Active Little Soles

What currency are the prices listed in the online shop?
All prices are quoted in Australian Dollars

What are my payment options?
We accept payments through Paypal

Is my online transaction secure?

We assure that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certified to encrypt all of your personal information via Paypal. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records. If you are concerned about paying for your order over the internet, your order can be processed manually. Please contact us if you wish to do this

How do I know if the products I want to order are in stock?
Although we strive to keep all items in stock in quantities to meet your requirements; however, some items may sometimes run low, be discontinued without our knowledge or be on backorder by our supplier. If an item you have ordered is unavailable in the advertised timeframe, our staff will contact you immediately to let you know and provide you with the option to replace or refund your order. Items on our website listed as "Available" are to the best of our knowledge, available to ship to you within the advertised timeframe. If you have any questions about this, please email us at sales@activelittlesoles.com

Will I receive a confirmation of my order?
You will receive an email confirmation shortly after placing your order. Please review your order details carefully and contact customer service at sales@activelittlesales.com immediately if you wish to make any changes

Shipping & Fulfilment

How long does it take to receive my order?

Upon placing your order we will endevour to have it posted within two business days, postage will be via regular post. Orders are posted from Western Australia so if ordering from the Eastern States please understand parcels could take up to five business days to arrive. If you want to check on how quickly you can receive your goods, or arrange another method of postage please email us at sales@activelittlesoles.com

How do I check the status of my order?
To check on the status on your order, please send us an email at sales@acitvelittlesoles.com You will be asked to quote your order number and billing email address to retrieve the status of your order. We will evdevour to respond to emails within 2 business days

What are my shipping options?
We deliver all orders through Australia Post

I wasn't there to receive my delivery. What happens now?
Australia Post will leave a calling card where your parcel can be collected from the nominated post office. Therefore you don’t need to worry about waiting around for your delivery

Returns & Exchanges

What is your refund and exchange policy?

Our business is based on the quality of the products we sell and the reputation we've earned. Our 100% Satisfaction Guarantee means you never have to worry when you order from us. If for any reason you're not happy with anything you buy from us simply return it within 7 days of receipt of the product for a prompt exchange or refund to your paypal account (your choice). No hassles, just great customer service - the kind you would expect from the very best companies. Postage costs are non refundable and at the expense of the customer. When exchanging an item please include a Pre Paid Australia Post Satchel big enough for your order to fit in to (this is to aide the ease of the exchange process). Shipping charges are only refundable if:

• We made an error on your order
• There is damage to your order in shipping due to our insufficeient packaging

Our generous return policy does not apply to items that cannot be returned for hygiene reasons (including swimwear) or personalised items. Returns policy does not apply to sale items. Items purchased at sale prices cannot be exchanged or refunded. We will communicate any charges with you. If you have purchased the wrong size or colour, or you are not entirely happy with your purchase, we will offer an exchange or refund to the value of the items purchased, under the following conditions: • All products must be returned within seven days of receipt

• The product(s) must be as new (unused and undamaged) and with their original packaging intact

• No returns or exchanges on personalised, custom coloured or sale items

• No returns or exchanges if you simply change your mind and no longer want the product

To organise an exchange or refund, complete our contact form with the following details: Your Name, Order Number, Product Name/Code, Reason for Exchange

What happens with damaged, missing or defective products?
All claims for damaged, defective or missing product(s) must be filed with Active Little Soles within 7 days of receiving your order. Please email our customer service department at info@activelitlesoles.com or complete the contact form to initiate a claim. Active Little Soles are not responsible for missing packages and damaged products resulting from errors made by the shipping carrier. However we will be happy to assist you in filing a claim with the appropriate party. Please keep all products in their original packaging until the claim is settled

Can I cancel or change my order?
Please note that once you place an order, you will need to contact us immediately if you need to make alterations. If you wish to make additions to your order, we ask that you place a new order. Orders can be cancelled if we have not yet processed your order. If you have any questions about this, please email us at info@activelittlesoles.com or complete the contact form

Contacting Us

How do I provide general feedback?
We would love to hear from you! We are constantly trying to improve our customers' experiences and would greatly appreciate any feedback you can provide, both good and bad. Please complete our contact form

I have a general enquiry. Who do I contact?
Please email us at info@activelittlesoles.com.au or complete our contact form